Shipping policy
At HammockHarbor.store, we proudly provide worldwide shipping for outdoor enthusiasts around the globe.
Processing Time
Orders are typically processed within 1–3 business days.
Processing may take longer during:
- Holidays
- Promotional events
- High-demand periods
Shipping Time
Estimated delivery time:
7–10 business days worldwide
Actual delivery times may vary depending on:
- Customs procedures
- Carrier delays
- Weather conditions
- Destination country
Free Worldwide Shipping
We proudly offer free shipping on all orders.
No minimum purchase is required.
Order Tracking
Tracking information is normally provided once the order has been shipped.
Customers may use the tracking number to monitor shipment progress.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Incorrect addresses may result in:
- Delayed delivery
- Lost packages
- Additional carrier fees
Customs And Import Duties
Depending on destination regulations, customs fees or import duties may apply.
Such charges remain the responsibility of the customer unless otherwise stated.
Delayed Deliveries
While we work closely with trusted logistics partners, occasional delays can occur.
We appreciate your patience and understanding during unforeseen circumstances.
Lost Packages
If your package appears lost during transit, please contact us.
We will coordinate with the shipping carrier to investigate and determine the best resolution.
Damaged Shipments
If your package arrives visibly damaged:
- Take photos immediately
- Contact us promptly
- Retain all packaging materials
We will assist with a replacement or refund where appropriate.
Contact
Email:
support@HammockHarbor.store
Phone:
1 (604) 703-8656
Address:
49322 Neville Rd
Chilliwack
BC
Canada