Refund policy

Welcome to HammockHarbor.store. We are committed to providing high-quality outdoor relaxation products and exceptional customer service. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

By placing an order through our website, you agree to the terms outlined below.

1. 30-Day Return Guarantee

We proudly offer a 30-day return and refund policy on eligible products.

You may request a return within 30 days of receiving your order if:

  • The item arrives damaged
  • The item arrives defective
  • The wrong item was received
  • The product does not match its description
  • You are not completely satisfied with your purchase

2. Return Eligibility

To qualify for a return:

  • The item must be returned within 30 days of delivery
  • The product should be in good condition
  • All original accessories, components, and packaging should be included whenever possible
  • Proof of purchase must be provided

Products returned in excessively damaged, altered, or intentionally misused condition may not qualify for a refund.

3. Free Returns

HammockHarbor.store offers free returns for eligible orders.

Customers must contact our support team before sending any item back.

Unauthorized returns may experience delays in processing.

4. How To Request A Return

Please contact:

HammockHarbor.store

Email: support@HammockHarbor.store

Phone: 1 (604) 703-8656

Address:
49322 Neville Rd
Chilliwack
BC
Canada

Please include:

  • Full name
  • Order number
  • Email used for purchase
  • Reason for return
  • Photos if the product is damaged or defective

Our support team will respond with return instructions.

5. Damaged Or Defective Products

If your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery.

Photos of:

  • The item
  • The packaging
  • The shipping label

may be requested to assist our investigation.

Once verified, we may provide:

  • A replacement
  • A full refund
  • A partial refund
  • Store credit

depending on the situation.

6. Wrong Item Received

If you receive an incorrect item, please notify us immediately.

We will work quickly to arrange a replacement or refund at no additional cost.

7. Refund Processing

Once your return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued within 5–10 business days to the original payment method.

Processing times may vary depending on your payment provider.

8. Late Or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your credit card provider
  • Contact your bank

If additional assistance is required, please contact us.

9. Order Cancellation

Orders may be cancelled before shipment.

If the order has already been processed or shipped, cancellation may no longer be possible.

10. Non-Returnable Situations

Refunds may be denied if:

  • The item was intentionally damaged
  • The product was modified after delivery
  • Fraudulent claims are suspected
  • Excessive abuse of our return policy occurs

11. Contact Us

Email: support@HammockHarbor.store

Phone: 1 (604) 703-8656

Address:
49322 Neville Rd
Chilliwack
BC
Canada